LIGHTICO Shared Review

Collaborate on Docs. In Real Time.

Eliminate customer doubt. Co-review and mark up documents with your customers in real time.

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5-star Rating by Enterprise Customers

Higher FCR

PTS

Increased NPS

100

Form Completion

How Shared Review Works

Agent shares a document with your customer for in-call review.

Agent and customer can zoom in and mark up specific parts of the document to clarify queries collaboratively.

The customer’s query is resolved.

Born For Mobile Completion

Real-time, in-channel collaboration ensures all sales and service queries are resolved quickly.

Start Completing

At the Speed of Lightico

“A user-friendly way to handle the heavy lifting of getting your contracts sorted!”

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The Digital Completion Cloud

Digitally Complete Entire Customer Journeys

Put an end to long and painful customer journeys.

From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.

Learn More About Digital Completion Cloud

Build Shared Review into

Your Completion
Workflow

Combine shared review with other completion capabilities to create the perfect workflow for any business logic. Automated processes, completely code-free.

Explore Automated Workflows

Simple Shared Review. More Completion.

Higher Completion Rates

Guided reviews of policies, contracts and agreements, ensures that customer questions are resolved and intent is realized.

Reduced Cancellation Rate

Customers are less likely to regret their purchase, post-call due to informed contracting and consent.

Improved FCR and TAT

Real-time, in-channel, collaboration ensures all sales and service queries are resolved quickly.

Higher Customer Satisfaction

Agent-customer collaboration improves the overall experience, giving customers confidence in the brand.

Accessible

Simplify business for everyone, for millennials who are used to doing everything from their cell phones and for the elderly who may need additional visual assistance on in-call.

Easily Integrated

Lightico’s shared review solution can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications through open APIs.

More Shared Review Resources

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.