LIGHTICO FOR BPOS
Digitize & Streamline Customer Interactions
Improved
CSAT
Faster
Sales
Higher Agent
Satisfaction
DRIVE CRITICAL BUSINESS RESULTS
Boost Efficiency, Be More Competitive
Differentiate your offering by providing an efficient, innovative, and instant customer experience. With Lightico, you can elevate your service standards with in-call digital tools like instant eForms, eSignatures, and product visualizations that make remote interactions seamless.
REDUCE OPERATIONAL COSTS
Eliminate Caller Frustration, Reduce Costs
Resolve complex service requests with in-call collaboration and visualization tools. Use simplified mobile-friendly forms and document collection to deliver a more intuitive customer experience, leading to higher customer satisfaction and expanded service offerings. These robust functions eliminate costly and frustrating callbacks while deepening your business partnerships.
IMPROVE CUSTOMER EXPERIENCE
Give Your Customers a Delightful Experience
In-call digital collaboration and automated workflows create better customer experiences and increase agent satisfaction. And script displacement frees up your agents’ time. High-value tools to manage complex tasks in the first call empower your people to handle higher value technical and sales calls.
Simple, Seamless RollOuts
Frictionless Integration
Incorporate the power of Lightico into your existing systems without hindering your agents’ productivity.
The Digital Completion Cloud
Digitally Complete Entire Customer Journeys
Put an end to long and painful customer journeys.
From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.
Optimize Customer Interaction with Automated Workflows
Easily create no-code workflows to fine-tune every step of the customer journey for faster time to completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let customers complete directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
Start Completing at the Speed of Lightico
Instant eSignatures, IDV, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.