LIGHTICO FOR Self-Service
Digitize & Streamline Self-Service Channels
Higher
completion rates
higher nps
compliant
Automate
Customer Processes For Easy Self-Service
Embed customized workflows on your website, app, portal or IVR, so customers can complete sales and service requests quickly, securely, instantly and independently. With Lightico, workflows can be implemented to automate the collection of information, invoices and documents needed for amendments, consent and payouts.
Quickly resolve
Customer service requests
Ensure all service requests are solved efficiently and easily at the customers’ convenience from their chosen channel, anytime. Whether customers need to simply change their address or modify their loan repayments, all related paperwork can be completed simply and securely by customers from their computer or cell phone.
Improve
Sales Efficiency
Boost sales and onboarding efficiency and reduce costs by automating application and onboarding processes via your website, mobile app, portal or IVR. Free up sales staff from administrative burden by automating the collection of forms, signatures, documents and payments from the customer’s chosen channel.
The Digital Completion Cloud
Digitally Complete Entire Customer Journeys
Put an end to long and painful customer journeys.
From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.
Optimize Self-Service Tasks with Automated Workflows
Easily create no-code workflows to fine-tune every step of the customer journey for maximum completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let customers complete tasks directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
Start Completing at the Speed of Lightico
Instant eSignatures, Payments, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.