Vizolution, in partnership with HSBC, are delighted to announce that we have won a joint award at the Financial Innovation Awards.
We picked up the Highly Commended award in the Best Technology Partnerships category for our work in transforming and simplifying the bank’s Receivables Finance process. The enhanced customer journey eliminated the need for lengthy postal deliveries and unnecessary touch points. The project has been successful across all KPIs, including a 300% increase to conversion rates, an average of 80-day reduction in the customer journey, and a complete overhaul to CSAT scores, jumping from 58% dissatisfaction to 95% satisfaction.
Although this is the first award we have won with HSBC, we have won numerous with our other clients, including RBS and O2.
