Jennifer Yungbluth
Head of Retail Banking
Experience-obsessed thought leader building and executing business strategy with impact, developing engaging and profitable sales and service interaction models, and creating sound and scalable operations. 20 years leading and transforming retail, digital, contact centers, and wealth businesses in the areas of client experience, sales and service interaction models, employee engagement, internal communications, business performance, program management, network optimization, risk and controls governance, third-party oversight and negotiation.
Banks
Credit Unions
Fintechs
Influencers & Media
Sponsors
Lightico is an award-winning SaaS platform that empowers businesses to accelerate customer journeys. With the Lightico Digital Completion Cloud™, companies leverage no-code workflows to collect customer eSignatures, documents, and payments, and authenticate ID in real time — straight from the customer’s smartphone. As a result, businesses enjoy faster and shorter sales and servicing cycles, boost NPS, and significantly improve their completion rates.
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For the industry and by the industry, The Lighthouse Collective produces timely, non-generic thought-leadership content in the form of webinars, podcasts, roundtables and whitepapers. The team are passionate about financial services innovation and invest time and resources in listening to senior leadership teams from banks and insurers as to ensure a firm understanding of industry challenges.
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