KPI-dan waxay cabbirtaa waxtarka dhuumaha iyadoo u qaybinaysa wadarta deymaha la maalgeliyay tirada codsiyada la soo gudbiyay muddada go'an. Halbeeggani wuxuu bixiyaa aragtiyo muhiim ah oo ku saabsan hufnaanta socodka shaqada, tayada codsiyada la soo gudbiyay, heerka adeegga macaamiisha, tartanka heerka ribada iyo ku habboonaanta astaanta macmiilka iman kara.
2 Go'aanka lagu xirayo wareegga wakhtiga
Go'aanka xiritaanka wareegga wakhtiga wuxuu bixiyaa macluumaadka ku saabsan tirada maalmaha loo baahan yahay in la xiro oo la maalgeliyo deynta ka dib marka go'aanka hoosta laga gaaro. KPI-da waxay bixisaa aragtiyo ku saabsan sida ugu hufan ee kooxda wax amaahinaysa ay isku dubaridayaan dadaallada asalka ah ee saraakiisha amaahda.
Celceliska wakhtiga wareegga amaahda wuu kala duwanaan karaa laakiin caadi ahaan waa ilaa 1 toddobaad. In kasta oo deyma-bixiyayaashu ay maalgelinayaan nidaamka xigashada tooska ah, waqtiga dhow wuxuu inta badan ku xiran yahay isdhexgalka macaamiisha. Waqtiyada wareegtada dheer waxay noqon karaan natiijada dhibcaha taabashada ee joogtada ah iyo xidhiidhka aan caddayn ee u dhexeeya taageerada amaahda, saraakiisha amaahda iyo dayn bixiyayaasha.
3 Heerarka Amaahda ee Laga Tagay
Mid ka mid ah sahan dhowaan la sameeyay ayaa lagu ogaaday in heerka ka tagista codsiyada ay kor u kacday 35% labadii sano ee la soo dhaafay. Heerka amaahda la dayacay waxa uu cabbiraa boqolleyda codsiyada amaahda ee uu ka tago deyn-bixiyuhu ka dib marka uu ogolaado dayn-bixiyuhu. Waxaa jira dhowr sababood oo caadi ah oo loogu talagalay heerka deynta sare ee la dayacay, oo ay ku jirto hufnaan la'aanta u dhaxaysa deymaha iyo amaahiyaha mustaqbalka inta lagu jiro habka ansixinta, ku guuldareysiga buuxinta foomamka lagama maarmaanka ah, aruurinta dukumentiyada, saxiixyada , iyo waxtar la'aanta gudaha codsiyada dib u eegista iyo hababka ansixinta.
4 Celceliska Qiimaha asalka
Celceliska qiimaha asalka ah wuxuu cabbiraa wadarta dakhliga kasbaday amaah kasta muddo cayiman. KPI-dani waxay isku daraysaa asalka iyo khidmadaha qoraalka, iyo sidoo kale kharashyada kale ee lagu daro dakhliga. Haddi ay KPI-dani hoosayso, tani waxa ay muujin kartaa celceliska hoose ee deymaha asalkiisu ka soo jeedo ama khidmadaha asalka ah ee ka hooseeya heerarka warshadaha ee la aqbalay.
5 Heerka Oggolaanshaha Codsiga
Bishii Oktoobar 2018, heerarka oggolaanshaha amaahda ganacsiga yar yar ee bangiyada ayaa gaadhay heerkii ugu sarreeyay. Mid ka mid ah sababaha tani waa hirgelinta KPI-yada sii kordhaya ee saxda ah sida heerka oggolaanshaha codsiga. Qiyaastan waxaa lagu xisaabiyaa iyadoo loo qaybinayo tirada codsiyada la ansixiyay iyadoo loo qaybinayo cadadka codsiyada la gudbiyay.
Heerarka oggolaanshaha codsiga hooseeya macnaheedu waa in deyn bixiyuhu uu waqti iyo lacag badan gelinayo codsiyada amaahda ee aan u qalmin. Dhuumaha amaahda ee leh heerka oggolaanshaha codsiga ee heerkiisu hooseeyo waa la dedejin karaa iyadoo la hagaajinayo ururinta dukumeentiga iyo hababka dib u eegista.
*KPIs waxay ku sii socdaan ka hooseeya su'aalaha
Sidee U Diyaar Yahay Habka Codsiga Amaahda
6 Heerka Kharashka Saafiga ah
Sicirka lacag-bixinta saafiga ah waa farqiga u dhexeeya kharash-bixinta guud iyo dib u soo kabashada daynta dembiilayaasha ah. KPI-dan waxay si wax ku ool ah u matalaysaa qaddarka deynta ah ee uu dayn bixiyuhu rumaysan yahay inaanay waligood ururin doonin marka la barbar dhigo celceliska rasiidhada. Deynta aan loo badneyn in la soo ceshado badanaa waa la qoraa waxaana loo kala saaraa lacag bixin guud. Si loo xisaabiyo qiimaha saafiga ah ee dallacaadda, lacag kasta oo aakhirka lagu soo ceshado daynta ayaa laga jarayaa kharash-bixinta guud.
7 Qiimaha Macmiilka
Cabbirkan maaliyadeed ee muhiimka ah waa saamiga inta uu nool yahay ee amaahiyaha iyo kharashka iibsaduhu. Kharashyadan waxaa ka mid ah laakiin aan ku xaddidnayn cilmi-baarista, suuq-geynta iyo xayeysiinta. Fikrad ahaan, kharashka iibka macaamiishu waa inuu ka badan yahay hal mar haddii deyn-bixiyuhu aanu faa'iido lahayn haddii kharashka lagu helayo uu ka weyn yahay faa'iidada ay u keenayaan deyn-bixiye. KPI-kan waxa isticmaala amaah-bixiyeyaashu si ay u caawiyaan go'aaminta inta khayraadkeeda ah ee faa'iido leh loogu isticmaali karo macaamiil gaar ah
8 Celceliska Tirada Shuruudaha Amaahdiiba
KPI-dan waxay si gaar ah u khusaysaa amaah-bixiyeyaasha doonaya inay kor u qaadaan CX-gooda. Marka loo eego Sanduuqa Lacagta Adduunka (IMF), celceliska tirada shuruudaha amaah kasta waa 26.8. Daraasaddan ay samaysay IMF ayaa sidoo kale lagu ogaaday in tirada shuruudaha codsiyada amaahda ay sii kordhayaan. Habka codsiga amaahda waxaa caqabad ku ah badinta shuruudaha, si xun u saameeya awoodda deyn bixiyaha si uu u bixiyo khibrad macmiil oo degdeg ah oo aan fiicneyn.
Isku xirka KPI-CX
Bixinta amaahda ayaa noqotay mid si isa soo taraysa loo badesho . Natiijo ahaan, la fududeeyay, hababka fudud iyo waayo-aragnimada ayaa si degdeg ah u noqonaya kala-duwayaasha cusub ee muhiimka ah. CX waxaa loo dejiyay inuu dhaafo qiimaha iyo badeecada sida kala soocida summada ugu muhiimsan. Si kastaba ha ahaatee, in kasta oo 90% amaah-bixiyeyaashu ay rabaan is dhexgalka wakiil-caawinta, kaliya 35% ayaa "aad ugu qanacsan" waayo-aragnimadooda .
Sidan oo kale, deyn bixiyayaasha horumariya faham qoto dheer oo ku saabsan dhuumaha amaahda iyo waxqabadka kooxahooda waxay aad ugu dhowdahay inay hagaajiyaan hababka macaamiisha wajahaya. KPI-yada saxda ah waxay ku hagi karaan go'aan-qaadayaasha halka ay diiradda saarayaan dadaalkooda si kor loogu qaado safarka macaamiisha.
Waxa la cabbiro waa la hagaajiyaa. Amaah bixiyayaasha ka faa'iidaysta fikradaha ay bixiyeen KPI-yada sare waxay si wax ku ool ah u maamuli doonaan socodka socodka iyo hawlaha. Natiijadu: iibka oo kordhay, heerka beddelka iyo heerka qanacsanaanta macaamilka.
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