Don’t Miss Digital Transformation Pioneer, Sriniketh Chakravarthi Speak at the Digital Banking Virtual Summit

We hope you’re getting excited about our upcoming live virtual summit, Digital Banking in a Post-Pandemic World on September 15, 2020. We’re honored to be joined by Sriniketh Chakravarthi, SVP & Head of BFSI & Enterprise Alliances at Tech Mahindra. At the Summit, he will be taking questions during the Expert Panel: AI, ML & Innovation to Improve Customer Experience in Banking. Read on to get a sneak peek of what you can expect to get from Sriniketh Chakravarthi’s speaking engagement at the Summit, and why you can’t miss it.

Chakravarthi and Tech Mahindra are at the Forefront of the AI Revolution

As an executive at Tech Mahindra, a multinational technology company based in India, Sriniketh Chakravarthi knows a thing or about the latest trends in AI and consumer banking. Tech Mahindra helps banks digitally transform their operations and optimize their resources through cutting-edge banking, lending, and payments products and consulting services. Serving over 981 global customers located in 90 countries, the company is hailed as a worldwide leader in banking. Tech Mahindra’s banking segment uses customer-focused AI to adapt banking processes to consumers’ behavior as they interact with banks. Chakravarthi’s expertise lies in the intersection of innovation with retail banking, cards and payments, wealth management, and consumer finance. He predicts that every area of the industry will be impacted by AI, especially in light of the coronavirus pandemic. Yet the AI revolution isn’t just about automating routine processes, although that’s a key component. Chakravarthi believes that “The human experience is going to combine with automation to provide new products and provide a much more customized experience.” Furthermore, automation doesn’t just mean automating jobs and cutting the human workforce. In his view, automation ought to be supplemented by human input, and new jobs will inevitably arise to meet new challenges and opportunities created by digitization. Here’s an excerpt from one of Chakravarthi’s talks to Nordic bankers. He tailors each of his speaking engagements to the audience, and is informed by a global perspective: “By handling the digitalization challenges, banks will be better able to benefit from the rapidly developing trends in mobile banking, and thereby progress and innovate alongside changing customer expectations. To do this, banks need to reexamine their legacy IT solutions. In fact, across Europe, banks are investing heavily in transitioning from traditional IT systems to newer, more disruptive platforms such as social, mobile, analytics and cloud (SMAC), a shift that is further driven by a requirement for up-to-date, flexible and cost-efficient IT systems. For Swedish banks, which traditionally use mostly local IT partners, making necessary upgrades to existing legacy IT systems can be expensive. The banks are also expected to upgrade their offerings of innovative banking services continuously, especially around mobile banking, but also around other secure and personalized banking services. One thing is for certain: having less money left for innovation could be dangerous for banks right now. The banks’ traditional role as enablers of people’s personal finances, at any time and instantly, and gatekeepers in card payment transactions is being challenged by new non-bank actors such as Tink, Google Wallet, Apple Pay, Klarna and Fixura. Without having IT solutions that can be developed at the same pace as customer demand changes, banks risk being abandoned by customers who show few signs of being loyal and certainly have come to expect more.”

About Digital Transformation Pioneer, Sriniketh Chakravarthi

Sriniketh Chakravarthi currently serves as Tech Mahindra’s SVP and Head of BFSI and Enterprise Alliances, Americas. Prior to joining Tech Mahindra, he held a variety of leadership roles at tech giant Cognizant for 16 years. He most recently served as SVP and Head of Financial Services at Cognizant’s North American Banking and Financial Services (BFS) business unit. During his tenure he was also a BFS leader in Continental Europe and BFS leader for business process services in North America. He also led corporate development for Asia Pacific and was instrumental in setting up and expanding Cognizant’s footprint in China and in the Asia Pacific region. Chakravarthi holds a bachelor’s degree in engineering from the National Institute of Technology, Jamshedpur, and an MBA in finance from the Indian Institute of Management, Calcutta.

Ready to join Sriniketh Chakravarthi and other industry leaders at the Digital Banking in a Post-Pandemic World Virtual Summit on September 15th? Register now!