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18가지 필수 콜센터 KPI
콜 센터 목표의 성공을 측정하는 것은 핵심 성과 지표(KPI)를 설정하는 것으로 시작됩니다. 콜 센터 KPI는 관리자와 이사가 주기적으로 확인하여 컨택...
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