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7 ātri padomi, kā uzlabot NPS rezultātu
Klientu pieredze (CX) ir kļuvusi par vissvarīgāko pircēja ceļojuma sastāvdaļu. Viens KPI, ko izmanto CX mērīšanai, ir NPS . Zvanu centriem jākoncentrējas uz to, kā uzlabot NPS , jo tas ir...
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