Lightico for Contact Centers
Digitize & Streamline Contact Center Calls
Higher FCR
Reduced AHT
Improved NPS
Complete
Sales & Service Processes in One Call
Enable your agents to sell more and service more efficiently by completing forms, eSignatures, ID verification and payments in real time.
Close more
Telesales
Accelerate sales with instant eSignatures, eForms, image sharing, digital consent on T&Cs, and payments — all of which can be completed on a call in real-time. No scripts, after-call emailing, chasing, or IVRs.
Accelerate
Customer Service Requests
Resolve customer queries efficiently and smoothly on the first call whether it’s simply changing customer details or enabling loan modifications with mobile eForms or resolving billing disputes with real-time shared review capabilities.
The Digital Completion Cloud
Digitally Complete Entire Customer Journeys
Put an end to long and painful customer journeys.
From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.
Optimize Customer Interactions with Automated Workflows
Easily create no-code workflows to fine-tune every step of the customer journey for faster time to completion.
sync SEAMLESSLY
Integrate Lightico into your Business Environment
Let customers complete directly from your CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
Start Completing at the Speed of Lightico
Instant eSignatures, IDV, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.