Faster Servicing
Member
Lifetime Value
Increased Member
Satisfaction
Enhance Interactions With Your Credit Union's Members
New Member Applications
Leverage workflows to provide an innovative experience
Manage Membership Changes
Provide efficient self-service processes for members to complete their requests effortlessly
Collection of Documentation
Automate the document collection process with your CRM
Fast, clear, and compliant
member applications
Deliver a 100% compliant, 100% delightful member experience that is 55% faster. Harness Lightico’s automated workflows to streamline verifying ID, completing forms and signatures, collecting documents, instant consent on disclosures and T&C’s.
Agent initiates Lightico Session
Present form
Member
Completes
Cycle Completes
Reduce call length and fraudulent
change of detail requests
Your members will love your self-service facilities that slash call center call volume 35% and delight with a 20% NPS boost. Provide a seamless, completely digital, end-to-end experience for your members.
Agent initiates Lightico Session
Identity is validated
Form presented +
filled
Cycle Completes
Automated document collection
integrates with your CRM
When you are missing required documentation, leverage automated workflows to collect the required documents autonomously through Lightico’s API. With a 40% reduction in turnaround time, your team will be free to serve your members better.
System updates
data
Member engaged
Data collected
Process completed
The Digital Completion Cloud
Digitally Complete Entire Customer Journeys
Put an end to long and painful customer journeys.
From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.
Optimize Member Experiences with Automated Workflows
Easily create no-code workflows to fine-tune every step of the member journey for faster time to completion.
INTEGRATE SEAMLESSLY
Blend Lightico into your Business Environment
Let credit union members complete directly from your LOS, CRM, mobile app, website, IVR, or call center system. And with real-time sync, your back-end stays perfectly updated, eliminating rework.
“Lightico’s technology has made an incredible impact on our operations, bottom line and customers.”
Brian RenfroCMO, SVP Collections
94
%
eSignature Conversion Rate on Extensions
“We chose Lightico because of the ease of use and text message approach. It’s a familiar, but powerful interface.”
Mark MurrayBusiness Systems Liaison
90
%
eSignature Completion Rate
Start Completing at the Speed of Lightico
Instant eSignatures, IDV, Document Collection & More
"Great tool to expedite customer service"
The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.