Top Companies Streamline Customer Processes with Lightico

The World’s Leading Brands Choose Lightico as their Digitization Partner

Three

"We’ve eliminated compliance issues, reduced AHT by 10 minutes while also improving NPS by over 10 points."

Barry Shields
Head of Sales & Service

HSBC

"Lightico’s collaborative approach meant that we worked together every step of the way, from identifying the pain points to delivering the most agile solution. "

Sean Loxham,
Digital Lead,

Santander Brazil

"Lightico has helped us create a radically improved customer journey that is market-leading in the collections division in Brazil."

Gustavo Santos
Head of Products,

Westlake Financial

"“Lightico's Digital Completion technology has transformed our operations, bottom line, and customer experience. Together, we’re set to drive even more growth.”"

Brian Renfro,
CMO, SVP Collections

BNP Paribas

"Lightico's solution covers our needs, especially for insurance products, because it doesn’t need to be integrated into our own complex IT systems."

Dominique Thibaut
Director of French Market,

Three

"The journey now combines visual representation and real-time advice with low cost and convenient digital channels, and the results speak for themselves."

MyView Agent, Three UK

O2

"I’ve been really impressed with the collaborative approach Lightico have taken, in particular taking the time to really understand our requirements and our business."

Head of Customer Service

NatWest Mortgages

"DigiDocs has allowed RBS to introduce a transformative, unique approach to our mortgage process."

Ian McLaughlin,
Managing Director,

Skipton Financial

"The biggest game changer was definitely being able to utilise video and content sharing for our financial advice appointments with customers."

Claire Davey
Director,

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Instant eSignatures, Payments, Document Collection & More

"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.