Not your ordinary eSign Experience

“Electronic signature” refers to the depiction of a person’s name associated with a contract or other record and executed or adopted by a person demonstrating the intent to sign the record. eSignatures replace wet signatures and thanks to eSign technology, it’s now possible to sign documents, agreements, forms, and powers of attorney on a computer or cell phone instead of printing, signing, sending, or showing up in person.

Electronic signature and digital signature are often used interchangeably, but these two concepts are slightly different. Both eSignatures and digital signatures are legally binding. The difference between the two is that an electronic signature is a finger swipe or typed signature by a person with the intent to sign – usually associated with a contract, whereas a digital signature is mainly used to secure documents and is authorized by certification authorities to guarantee that a document is authentic.

Absolutely. As customer attention has become ever more scarce, they expect to be able to purchase anything from anywhere- why should your product or service be different? It’s critical to make your final transactions easy, accessible and convenient and to not make your customers rely on outdated and cumbersome equipment like printers, scanners, desktop PCs and even fax machines to provide signatures.

With Lightico, all customer-facing processes – including signatures, can easily be completed with simple finger swipes on their cell phones from wherever they are. Lightico is user-friendly for all.

Request a live demo of Lightico’s eSign solution at www.lightico.com/request-demo

Yes, eSignatures are legally binding including typed signautres. Today, nearly 20 years after the ESIGN Act, there is no longer any question about whether electronic signatures are legal. eSignatures have the same legality as wet signatures. Electronically signed agreements, contracts, transactions, forms and other documents won’t be denied legality because they don’t contain a wet signature.

Lightico eSignatures are compliant with:

• The U.S. E-SIGN act of 2000
• The Uniform Electronic Transactions Act (EUTA) of 1999
• The new eIDAS regulation for the EU of 2016 (EU Regulation 910/2014), which replaces the former European EC/1999/93 Directive
• General Data Protection Regulation (GDPR)

The Lightico platform was designed and built with the highest security standards. It has passed rigorous security tests and is ISO 27001 certified, the internationally recognized information security standard for the best software companies in the world. Lightico’s multi-layered security design has made it a trusted technology partner for some of the world’s largest and most demanding companies. To learn more about Lightico and its security procedures click here

Contact center agents will simply send the customer a text message, which opens a digital collaboration channel with the simplified document for signing. Customers easily review and finger-sign the documents on their cell phone – all in real time with the guidance of the call center agent. There is no login or password required on the customers end. Click here to see a demo

Lightico delivers the highest signature completion rate by making it dead-easy for customers to instantaneously sign documents, agreements and terms all from their cell phones.

We give you the ability to:

• Accelerate Cycle Times with Digital Signatures
• Complete all tasks in one call
• Guide your customers in real time
• Improve First-time Acceptance Rate
• Reduce the Cost of Compliance & Oversight
• Ensure Smooth Onboarding to Improve Customer Experience

Most e-Signature companies use email as their primary method for sending documents to their customers. Lightico, on the other hand, utilizes instant messaging as its method for delivering and receiving documents. In the US, email open rates have been shown to have a 20% open rate compared to the 98% open rate of text messages. Text-based signatures have an 85% immediate completion rate while on the phone, making Lightico the obvious choice for all of your e-Signature needs. Click here to see a demo

Lightico is very user-friendly. With remote training sessions, your team can be ready in a few hours (depending on the number of forms and 3rd party integrations). Your business requirements are captured in an initial kick-off call where we create a plan for deployment.

Lightico has an open API that can integrate the key components of its platform with your current systems. Lightico easily connects to your CRM, Agent Toolbars, Self Service and other Business tools so you can effortlessly collaborate with your customers and deliver exceptional experiences while driving productivity and improving efficiency.

Yes. Lightico is proud to exceed worldwide industry standards and comply with the following regulations:

• ISO 27001
• PCI DSS level 1
• GDPR
• UETA ACT
• ESIGN ACT
• eID.AS
• Entrust Datacard

For more information on Lightico’s security and compliance click here

Yes. Lightico’s eSignature solution can be activated via email, text message or in-app

Lightico best serves organizations, businesses and financial institutions that need to collect a high volume of various documents/consents/ signatures and payment from their customers in real-time.

To request a live demo, click here

An electronic signature is created using the signing party’s private key, which must be securely stored by the signing party. A cryptographic algorithm works like a cipher, generating data matching the signed document (a hash), and then encrypts that data. The result of encryption is a digital signature. The signature is also dated. If the document changes before signing, the digital signature becomes invalid.

To ensure the security of digital signatures, public key infrastructure (PKI) requires that the keys be generated, conducted, and stored securely. Often, this means using a certificate authority (CA).

Learn more here.

Free electronic signature software exists. However, there is no way to ensure the document is authentic other than to add a digital watermark to the uploaded files. Learn more in this post.

Whether using an app or desktop, the best way to design a PDF is to upload the doc and add a saved signature. To sign PDF documents, first, create an electronic signature. Then, place it or your initials somewhere within the PDF document. You can either type, draw, or use an existing image of your signature.

You will receive a text link that opens up to your device’s secure web browser with an intuitive mobile environment enabled. From there, you’ll be able to easily upload documents, fill out forms, send ID verification, and complete an esignature from your phone.