LIGHTICO Media Sharing

Show and Sell Your Products

Share product images, links, and info to your customer’s phone — while speaking with them on a call.

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5-star Rating by Enterprise Customers

Take Rate

PTS

Increased NPS

Reduced AHT

How Media Sharing Works

Agent shares product images, links, and information to your customer’s cell phone.

Your customer reviews the product offering while on the phone with the agent.

Your customer also has the option to share any images with the agent.

Born For Mobile Completion

Whether it’s your customer or agent that’s sharing information visually, interactions are completed faster when everyone is looking at the same thing.

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At the Speed of Lightico

“A user-friendly way to handle the heavy lifting of getting your contracts sorted!”

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The Digital Completion Cloud

Digitally Complete Entire Customer Journeys

Put an end to long and painful customer journeys.

From eSigning forms, verifying ID, adding supporting docs, and more, customers breeze through the process, freeing up your agents to sell more and make your business more efficient.

Learn More About Digital Completion Cloud

Build Media Sharing into

Your Completion
Workflow

Combine media sharing with other completion apps to create the perfect workflow for any business logic. Automated processes, completely code-free.

Explore Automated Workflows

Simple Media Sharing. More Completion.

Accelerated Sales

Customers can easily view product information and decide on product options quickly instead of being diverted to websites, portals and catalogs.

Increase Upsells

Visuals help contact center agents enthuse customers and encourage sales of accessories, upgrades and additional items.

Reduced Cancellations and Returns

Customers are less likely to regret their purchase due to misunderstandings and incorrect items being ordered.

Higher Customer Satisfaction

Agent-customer collaboration improves the overall experience, giving customers confidence in the brand.

Accessible

Simplify business for everyone, for millennials who are used to doing everything from their cell phones and for the elderly who may need additional visual assistance on in-call.

Easily Integrated

Lightico’s solution can be quickly and easily integrated into your existing workflows, CRM, agent toolbars and third-party business applications through open APIs.

More Media Sharing Resources

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7 Tips to Boost First Call Resolution (FCR) & Customer Experience

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"Great tool to expedite customer service"

The most helpful thing about Lightico is the fast turnaround time, The upside is that you are giving your customer an easy way to respond quickly and efficiently. Lightico has cut work and waiting time as you can send customer forms via text and get them back quickly, very convenient for both parties.

"Great Service and Product"

I love the fact that I can send or request documents from a customer and it is easy to get the documents back in a secured site via text message. Our company switched from Docusign to Lightico, as Lightico is easier and more convenient than Docusign, as the customer can choose between receiving a text message or an email.